FAQ

Delivery time?
Usually your order will be sent the following day and should be on your mail agent within 1-3 business days. If the order is to be sent outside Sweden, it may take longer depending on location. Between 3-10 business days.

 

How do you send your posters?
We send our posters and frames in rolls or cartons. 

 

How do I receive the package?
If you have ordered delivery via fedex, it is home delivery. If you place an order with DHL or Postnord, it will go to your nearest postal agent.

 

How do I know the package has arrived?
You will receive an SMS notification on the mobile number you have entered when ordering.

 

Do you send outside EU?
Yes, we do sell to most countries around the world. 

 

Do you send to the UK?
Yes. There are no extra fees, VAT and duties are included on all orders.

 

Can I track my shipment?
Yes, you can track letters via your tracking ID that you can find in your order shipping conformation. You can also use the sender's logistics customer number and reference or track using the SMS number and notification code.

 

How do I know that you have received my order?
We will send a confirmation via email as soon as the order is completed. If you do not receive it, please email info@wallofart.se.

 

What does the delivery cost?
Shipping to a DHL service point within Sweden cost 49 SEK. Should you have the delivery outside Sweden, the price varies depending on the destination. You always see your delivery cost before you pay.

 

What payment methods do you offer?
We offer our customers payment by invoice via Klarna, Card Payment, Swish, Paypal and Masterpass.

 

What paper do you use for your Art prints?
We use a coated matte 200-gsm paper.

 

Do you sell frames?
Yes we do, we sell wooden frames in the colors black, white and oak. Available in sizes 21x30 - 30x40 - 40x50 - 50x50 - 50x70 - 70x100.

 

How are you sending your gift cards?
We send our gift cards directly to the specified email address after the payment has been completed. The gift card is easy to print to give as a gift.

 

Can I found your product somewhere else?
No, all posters that you will find at Wall of Art sells exclusively through Wall of Art.

 

Can I order sizes that does not exist on the website?  
Unfortunately not. We only prints motifs in sizes available on the website. 

Privacy policy

Handling of Personal Data
On May 25, 2018, a new law called GDPR came into effect. It is a unified regulation that ensures the same rules apply throughout Europe. GDPR replaces the Personal Data Act. With GDPR, all organizations, businesses, and companies must take greater responsibility for managing their clients' data.

Wall of Art is responsible for processing the personal information you share with us as a customer, and we ensure that your data is handled securely. We need to collect certain personal information from you to fulfill our agreement with you as a customer. Wall of Art does not disclose personal data to third parties, except as outlined below.

What Information Is Collected and For What Purpose?
When you shop at Wall of Art, we collect the following personal information: Name, Address, Email, Order History, Phone Number, IP Address, and Payment Information.

When you sign up for our newsletter, we collect the following personal information: Email.

When using our consultation service: We collect whatever information you choose to provide in the form. The only required information is your email address so we can get back to you. We will delete your information as soon as the case is closed. When you apply to become an artist at Wall of Art: We collect the information you choose to provide in the form. When you visit our site: We use cookies and collect certain information. Read more about our cookie policy [here-Add link]

We Do Not Share This Information Except in the Following Cases:

  • Shipping: In order to deliver your order and fulfill our agreement, we need to share certain information with the shipping company. The information shared includes your first name, last name, address, mobile number, and email address. This allows our shipping partners to deliver your order and to send you a delivery notification. Our shipping partners are DHL, Bring, Fedex, Schenker, Ryska Posten, and Postnord.
  • Payment Providers: When making a purchase, information is shared with our payment providers. The information stored includes your first name, last name, address, email address, and phone number. This information is stored to complete the purchase and to protect all parties from fraud. Our payment providers are Klarna, PayPal, and Shopify Payments.
  • Newsletter: If you choose to subscribe to our newsletter, only your email address will be saved to allow us to send you information, news, and promotional campaigns. This data will not be shared with any third parties except our email service provider. You can request to be removed from our mailing list at any time, and we will delete your information. We use Mailchimp to send newsletters.
  • Printing Company: Our printing company receives your address information when printing and packaging your order.
  • IT Partners: We work with web developers, our email client via Gmail (Google), and our digital platform provider Shopify, which also supplies our business system. (Read more about their policy [here](insert link)).
  • Cookies: We use cookies and other web analytics tools, such as Google Analytics, Facebook Pixel, and Hotjar, to automatically collect information about you to improve your experience on Wall of Art. (Learn more about our Cookie policy [here-Add link]).
  • Consultation: If you request help with a consultation, we only save the information you provide. Once we have responded to you and the case is closed, we will delete the information.
  • Application: If you apply to become a creator at Wall of Art, we will save the information you provide. This data will never be shared with third parties and will be saved for a maximum of 2 years.
  • Marketing: To make our website as relevant as possible, we share your personal information with marketing services like Google, TikTok, and Facebook.

How Long Do We Save Your Personal Information?
We will never retain your personal information longer than necessary for each purpose. In most cases, we will delete your personal information once the intended purpose has been fulfilled. The only situation in which we keep data longer is when we are required to comply with legal obligations (for example, under the Accounting Act).

Your Rights
You are always entitled to request any information we have about you and can also ask us to update incorrect information or to supplement incomplete information.

You also have the right to be forgotten. You can request that your information be deleted at any time. There are a few exceptions to the right to deletion, such as when the information needs to be retained to fulfill a legal obligation (for example, under the Accounting Act).

Questions or Complaints
If you wish to exercise any of the above rights or have questions regarding the personal information we hold, please do not hesitate to contact us.

Contact Us:
Wall of Art AB
Email: info@wallofart.se
Organization Number: 559086-8161
Phone Number: +46 738 302055